terms and conditions

Article 1 – Definitions
Article 2 – The Entrepreneur’s identity

Article 3 – Applicability

Article 4 – The offer

Article 5 – The contract

Article 6 – Right of withdrawal
The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of 14 days.

Article 7 – Consumer’s obligations during the time of reflection

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

Article 9 – Entrepreneur’s obligations in case of withdrawal

Article 10 ­Exclusion of the right of withdrawal

Products manufactured in accordance with the Consumer’s specifications which are not prefabricated and which are produced on the basis of a Consumer’s individual choice or decision or which are intended for a specific person;

Article 11 ­The price

Article 12 – Performance of an agreement and extra Guarantee

Article 13 – Delivery and execution

Article 14 – Continuing performance agreements: duration, termination and renewal

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 ­Disputes

These General Terms and Conditions will not be changed other than in consultation with the Consumentenbond (Consumers’ Association).

Amendments to these Terms and Conditions are valid only after being published in the appropriate way, provided that in case of appropriate amendments, the provision that is most favourable for the Consumer shall prevail during the validity of an offer.